Getting close to the customer

The optimum studio for optimum results

Depending on your requirements, we can carry out surveys among your target audience in an in-facility studio or remotely (using a wide range of online formats), at the POS, in-home, or by utilising different hybrid forms in combination with one another to add maximum value to your study.

Innovative in-facility solutions in the centre of Frankfurt

4th Floor [XL]

MEISTGEBUCHT

Cinema [L]

Square [M]

Lab [S]

4th Floor [XL]

MEISTGEBUCHT

Cinema [L]

Square [M]

Lab [S]

Further studio impressions

Our modern studios are equipped with the latest technical equipment and offer state-of-the-art A/V solutions

The right setting does not just make it easy to conduct your survey and observe your respondents, it means you can get in close to the consumer in a relaxed, welcoming atmosphere that increases trust and openness.

All our studios can be supplemented with additional equipment such as additional chairs, monitors, whiteboards, flipcharts etc. And if you don’t speak German, we can provide a simultaneous interpreter experienced in market research to ease understanding. We can also provide a selection of drinks, snacks or full-blown catering embracing many different kinds of international cuisine with something to suit everyone’s tastes.

Our studios provide:

Direct observation via a one-way mirror
Comfortable client lounges
Large monitors (up to 85")
HD digital recording
Live streaming
Secure channels for listening simultaneously
Individual setups
Retreat rooms / breakout rooms
Air-conditioning
Whiteboards, flipcharts, presentation equipment
High-quality catering

We would also be only too happy to realise your project at a specialised location or in another city, such as Berlin, Munich, Hamburg, Cologne, Duesseldorf, Stuttgart or Dresden.

DISCOVER MORE SET-UPS

Was unsere Kunden über uns sagen

For years, working with Support has been much more than just a business interaction for me. It is the combination of dependable professionalism and personal warmth that makes each project a special experience. The services offered might not differ fundamentally from others, but it's the people behind these services that make the decisive difference. I have not only always felt comfortable with my projects, but also always welcome and perfectly integrated. The team approaches every challenge with passion and commitment and manages to master even complex tasks with flying colors. At the same time, they never lose sight of the human factor, which is not a given in today's business world. It is this mix of professional expertise and personal commitment that keeps me gladly returning.

„Usability-Tests, Konzepttests und User-Interviews sind mittlerweile fester Bestandteil unserer Produktentwicklung. Dank der Support Studios haben wir dabei den Kunden immer Fokus. Eine professionelle Zusammenarbeit, die richtig Spaß macht!“

„Without exception, all the projects recruited by Support Studios have provided participants who are on target and provide quality insight to the project. I have always been very satisfied not just with the recruitment but the overall project management too, very professional and with competitive costs.“

“Support studios always provide excellent service in all areas from project preparation, recruitment, running studies and all the other things that you need to do to make a study run well, on time and on budget. Ole and his team are exceptional in that they will go out of their way to provide everything that is needed and will always be there to help no matter what happens. That is why we come back time and time again.”

The customer is king' - thanks to Support Studios, this principle becomes a reality for us. In inspiring focus groups, individual interviews, on a shopping stroll through the city or at feedback days at our headquarters, they enable us to leave our tunnel of experts and take on the perspectives of consumers. Flexible and pragmatic in their implementation, they also find creative solutions for more complex issues. The coordination of the projects and the quality of the participants are always impressive. That makes collaboration fun!

Additional setups

More rooms,
more dimensions,
greater insights

With our innovative systems and technology, we can customise our studios to create the perfect high-quality environment, reach out to new target audiences and achieve profound results.

The following solutions can be tailored to suit your specific needs and to create the optimum setting for your survey:

Online and remote sessions

Utilise the almost limitless possibilities provided by online or remote interviews and meet your respondents using either traditional or the very latest digital formats. Get to know the latest methods for conducting surveys and benefit from new insights into your products and services through innovative digital solutions.

POS interviews

We support your POS research and help boost your market success by conducting intimate consumer interviews at the point of sale. Observe your customers’ behaviour when browsing and consuming your products and product categories and glean valuable information about your consumers to gain a perfect understanding of your target audience.

In-home & ethnographic interviews

Put a face on your target audience and gain valuable insights into their everyday lives, habits and values. Qualitative ethnographic interviews help you to understand the natural environment of your target audience better – whether at home, shopping or at work etc.

Virtual reality & the metaverse

Experience totally new interview methods using VR and the metaverse. Learn from new respondents in a totally new setting with the innovative possibilities, solutions and dimensions it has to offer. Immerse yourself in the world of the metaverse and the fascination of the new possibilities it opens up.